Return & Refund Policy
Practical support for your sunglasses order.
Last updated: October 13, 2026
Start with customer care
Email service@lurvexa.com before sending a return. Include the order number, product and reason; attach photographs when useful. We will review eligibility and provide instructions.
Standard return condition
Sunglasses should remain unused, clean and undamaged, with original packaging and supplied accessories where applicable. Scratched lenses, bent frames or customer-caused damage may affect eligibility for a standard return.
Trying on your pair
Try sunglasses indoors with clean hands. Avoid adjusting or bending the temples, removing components, or exposing the pair to products that could mark the frame or lenses while deciding whether to keep it.
Return destination and timing
Use the destination provided by support, rather than automatically mailing to our business address. Any applicable return period disclosed for the purchase and mandatory consumer rights remain relevant; contact us promptly about your request.
Damaged, faulty or incorrect goods
Send clear photos and order details so we can assess an appropriate remedy. Standard change-of-mind condition requirements do not override rights relating to faulty or incorrectly supplied goods.
Shipping costs and refunds
Return postage depends on the return reason and applicable law. Approved refunds normally use the original payment method; banks may require additional posting time. Support will explain any applicable shipping treatment during review.
Exchanges and cancellation
Exchanges depend on available stock. Request cancellation promptly, as fulfillment may limit it. Ask support for the appropriate process before sending any item.
Packing a return
Protect the lenses and frame against movement and pressure. Include the order reference requested by support and retain your return shipment receipt.