LURVEXA™ · CUSTOMER CARE

FAQ

Your sunglasses shopping questions, answered.

Last updated: October 13, 2026

What does Lurvexa™ sell?

We offer sunglasses in a range of frame shapes and decorative finishes. The product listing identifies the available options for each style.

Are all lenses polarized or UV400?

No collection-wide claim is made. Check the specific product description for any stated polarization or UV protection rating. Lens darkness and gradient color alone do not establish either feature.

How do I choose the right fit?

Compare the listing’s frame, bridge and temple measurements, where provided, with a comfortable pair you already own. Ask us about any missing detail before ordering.

How should I clean my sunglasses?

Use a clean microfiber cloth and lens-safe cleaner. Avoid rough fabric, abrasive products and excessive heat; place the pair in a protective case when stored.

How do I order, or request a change?

Choose an available option and complete checkout. For changes or cancellation, contact us immediately; fulfillment progress may limit what can be changed.

When will my order ship?

Normal preparation takes 2–4 business days. Busy periods can extend this estimate. Delivery timing and fees depend on the checkout options and destination.

Can I track delivery?

Where available, tracking details are shared after carrier handoff. Contact us with your order number if tracking appears delayed or the parcel cannot be located.

How do returns and refunds work?

Contact us before returning sunglasses. Eligibility and instructions follow our Return & Refund Policy. Approved refunds normally go back through the original payment method.

What if the pair is damaged or incorrect?

Send your order number and photographs of the issue and packaging to our support email. We will review the information and explain the appropriate next step.